Refund policy

 

Last updated October 14, 2024

If you are experiencing any challenges with your order, our Customer Success Team will gladly assist you. They can walk through any difficulties you may be having and if you are still unsatisfied with your purchase, they will help with getting your return started.

RETURNS

All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new, unused condition and be sealed in the original packaging. Ensure that all returns are sent back in a mailer or box; do not attach shipping labels to the product packaging. Please adhere to these guidelines to facilitate a smooth return process.

PRE-ORDER RETURNS

All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new, unused condition and be sealed in the original packaging. Ensure that all returns are sent back in a mailer or box; do not attach shipping labels to the product packaging. Please adhere to these guidelines to facilitate a smooth return process.

RETURN PROCESS

To request a return and refund, please contact our Customer Success Team using our contact page. Please be ready to provide your order number, photos of your product if needed, and a brief description of the reason for the return.

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

We will exchange and pay for shipping if your TINA device has any manufacturing defects or abnormal issues.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from receiving your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Tampons
  • Used TINA device
  • Used Tampon Adapter
  • Used Cute Lil Wipes
  • Used Cuterus Plushie
  • Used Tensie
  • Used Soothing Stickies
  • Used Comfy Cream or UNComfy Cream

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note:

  • Sale items are FINAL SALE and cannot be returned.
  • Please do not return USED Tampons, TINA devices, Tampon Adapters, Cute Lil Wipes, Cuterus Plushies, Tensie, Soothing Stickies, Comfy Cream, or UNComfy Cream. Please contact us for refunds or exchanges.

If you have any questions concerning our return policy, please contact us via our contact form.